Terms and Conditions
Welcome to iLovePDF and iLoveIMG (from this point onwards "the Service.") The Service offers its users solely a web and mobile application which allows users to manipulate documents and/or images through online software.
iLovePDF and iLoveIMG brands are property of ILOVEPDF S.L.
Sabino Arana 60, Local 2
08028, Barcelona, Spain
VAT EU ID (VIES) ESB66921552.
1. Use of Service
- To have read and understood what is explained here.
- To have assumed all of the obligations that are stated here.
- To use the service solely for purposes permitted by law and which do not violate the rights of a third-party.
- To not use this website for any unlawful activity. You are prohibited to break any term and condition to not generate content dedicated to creating SPAM or which could provide instructions about how to engage in illegal activities.
- To not gather, handle, or store personal information about other Users or third-parties without complying with the current legislation regarding the protection of information.
Failure to comply with these obligations may result in the cancellation of the Contract, as is established in Clause 9.
1.2 Service Rules
Your use of the Service and iLovePDF Desktop is subject to this Reasonable Use Policy, which has been created to ensure that our service is fair for both users and developers.
The following is not permitted in connection with iLovePDF Services and Desktop App:
- Using any automated or non-automated scraping process (including bots, scrapers, and spiders) in conjunction with iLovePDF Desktop.
- Converting or otherwise editing documents with iLovePDF Desktop at a rate that exceeds what a human can reasonably do by using manual means and a conventional device.
- Providing your password to any other person or using any other persons username and password to access iLovePDF Desktop.
- Abusing iLovePDF Desktop in excess of what is reasonably needed or required for legitimate business or personal purposes. iLovePDF may investigate any account that registers over 1000 tasks in a month to determine compliance with this requirement.
If iLovePDF determines that you are in breach of this policy, we may temporarily or permanently suspend or terminate your account or your subscription to the Service.
Please be nice. Don't try to hack our servers, send spam or break any other rules, regulations, or laws.
We love working with you, but please don't use our Brand to do evil. These are the things you just can't do.
iLovePDF accounts give the user access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. We may maintain different types of accounts for different types of Users. The different account types allow the user to work within different file size and file number limitations. Our Service users' types are as follows:
- Not registered.
User is solely responsible for the activity that occurs on his account and must keep his account password secure.
iLovePDF owns the right to totally or partially stop providing any of its Services whenever it considers it appropriate and would only give prior notification to Premium Users. In the previous operations, the corresponding taxes will be applied to the Users, assuming payment whomever, in conformity with the current regulation, is considered a passive subject of these operations.
You are responsible for whatever is done on your Account, so make sure you have a strong password and don't let anyone else use it.
3. User Content
iLovePDF does not analyse the content of files whilst processing them and only Users will have access to the edited files once iLovePDF has processed them. If chosen by the user, this link can be shared with someone else. iLovePDF will automatically delete processed files from their servers after a defined period of time depending on the tool used:
|Merge PDF||2 hours|
|Split PDF||2 hours|
|Remove Pages||2 hours|
|Extract Pages||2 hours|
|Organize PDF||2 hours|
|Compress PDF||2 hours|
|Repair PDF||2 hours|
|Word to PDF||2 hours|
|Excel to PDF||2 hours|
|PowerPoint to PDF||2 hours|
|JPG to PDF||2 hours|
|HTML to PDF||2 hours|
|PDF to Word||2 hours|
|PDF to Excel||2 hours|
|PDF to PowerPoint||2 hours|
|PDF to JPG||2 hours|
|PDF to PDF/A||2 hours|
|Rotate PDF||2 hours|
|Page Numbers||2 hours|
|Unlock PDF||2 hours|
|Protect PDF||2 hours|
|Sign PDF||Us required by law *|
* Certified signatures and signature requests will be saved for as long as required by law, whilst simple signatures will be deleted automatically after 1 month.
Users bear the sole responsibility for the usage of their own files.
iLovePDF is limited to offer users access to their own processed files. These files will only remain stored on our servers during the time that the download link is available.
3.2 Content manipulation
iLovePDF provides all the necessary information to assist the user in processing files, and only the User is responsible for contacting iLovePDF in case of technical problems.
iLovePDF is highly concerned about file security, thus its servers have limited access, are secured and strategically placed. User will be able to modify his User type or cancel his account at any time, by means of the contact form.
3.3 Responsibility for the content of the files
iLovePDF does not analyze the content of processed files and thus is not responsible for its tools misuse nor copyright infringements which may affect third- parties. The User will be responsible before iLovePDF of any penalty, sanction, and/or fine which the courts or other competent authorities could issue against iLovePDF for noncompliance with any part of this Agreement.
In particular, users agree to use the Service in conformity with current laws and conformant to the rules aforementioned in section 1.1.
We don't access nor analyze your content.
Before any technical issue, it's your responsibility to contact us.
We are not responsible for the content of your files. You and you alone are responsible for whatever they may contain.
4.1 How it works
iLovePDF Signature permits documents to be signed by one’s self or one can request for signatures from other users by means of email delivery. Signers will have the ability to review the document before proceeding with the application of a signature.
The requester has the option to send a simple electronic signature request or can activate the certified signature option in order to place an EIDAS listed TimeStamp for added legal validity.
In addition to the final version of the document, we provide an Audit Trail that includes details gathered from the requester as well as the signers in order to provide greater transparency to the entire process.
All documents containing certified signatures are stored in iLovePDF’s servers for safekeeping for procurement purposes.
Please note that once the signature process is complete, it is you who have the sole authority to safeguard the document/s.
4.2 Legal Guarantees
iLovePDF strives to make sure that it’s services comply with the requirements of the U.S. Electronic Signature in Global and National Commerce Act of 2000 (ESIGN), the Uniform Electronic Transactions Act (UETA), and the European Union eIDAS (EU No.910/2014).
iLovePDF provides a detailed audit trail, certified signatures, timestamps, and signature biometric tracing which are held into account in legal proceedings around the world.
iLovePDF is at disposition to provide the certified document as well as audit trail if required by a court of law, yet exempts itself from prosecution if the document is not upheld or found lacking.
iLovePDF offers two different kinds of signatures: e-signatures and certified signatures. e-Signatures are free of use and may be subject to size or quantity limitations of processing (see pricing for more information). We offer a certain number of certified signatures at no extra cost for our Premium users each month and we also provide prepaid packs which can be purchased. Certificates sold in packs can be used on top of those obtained with your subscription or other packs you have previously purchased.
4.4 Collected Information
For the sake of full transparency throughout the signature process, iLovePDF may collect the following information for the audit trail and would be visible by all parties involved:
- Name of requester, signer, validator, and witness.
- Email of requester, signer, validator, and witness.
- Phone number of signer which needs SMS code validation.
- Name of file(s) being signed.
- IP of requester, signer, validator, and witness.
- Biometric data of requester, signer, validator, and witness.
iLovePDF's signature tool, ("Sign PDF") has additional attributes in terms of usage and legal status. iLovePDF offers these services to you to sign documents electronically. iLovePDF is not responsible for and will not be liable for determining whether you may use an eSignature or not to complete any legal requirement that you may use the services for. Please read this entire section carefully before proceeding to use the Sign PDF tool.
5. Paid Services
5.1 Billing Policies
Becoming Premium is only possible by paid subscription. Subscriptions start when first payment is made. These are recurring billing transactions. Unless otherwise stated, your subscription and the relevant billing authorization will continue indefinitely until canceled by you. By paid subscription, you authorize us to bill you for the service purchased at the acquisition Price. The billing rate is subject to change during the subscription period. However, existent Premium users would pay the same amount that the billing rate subscribed. Payment will be charged to your payment method until you cancel your subscription unless stated otherwise. Your service will be billed each period based on the acquisition date and cost. You may cancel your subscription at any time, but the cancellation will not become effective until the end of the current billing period. You will not receive a refund for the current billing period. Any unused portion of a free Premium trial period, if offered, will be forfeited when purchasing a subscription. We reserve the right to issue refunds or at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
You may cancel your Premium account at any time; however, there are no refunds for cancellation. In the event that iLovePDF suspends or terminates your account or this Agreement, you understand and agree that you shall receive no refund or exchange for any credits, any unused time on a subscription and any license or subscription fees for any portion of the Service.
5.3 Payment information, taxes
All information provided by the User in connection with a purchase or transaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your payment method used in connection with a purchase or with the Service. You will pay applicable taxes, if any, relating to your purchases.
5.4 Free Trial
Unless otherwise stated, your subscription will continue indefinitely until cancelled by you.
Refunds won't have retroactive effect.
You are responsible to pay your taxes associated to our services.
6. No warranty
Use of the service is at your own risk. To the maximum extent permitted by applicable law, the service is provided without warranties of any kind. iLovePDF does not warrant that the service will meet your requirements; that the service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the service. iLovePDF does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the iLovePDF service or any hyperlinked website or service, and iLovePDF will not be a party to monitor any transaction between you and third-party providers.
You use iLovePDF at your own risk.
We provide no warranty regarding the Service.
7. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall iLovePDF or its employees be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for use, data or other intangible losses, arising from or relating to any breach of this agreement. Under no circumstances will iLovePDF be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the service or your account or the information contained therein.
We expressly disclaim liability for consequential damages resulting from using or misusing our services.
8. License of limited use
iLovePDF is the exclusive owner of all of the rights to the web application which allows the functionalities offered online and, in particular, the right to total or partial reproduction, by any means, and in any form; the translation, adaptation, arrangement, or any other transformation of the program and the reproduction of the results of such acts; the distribution in any of the forms admitted by law; the right to publish through all types of media: analog and digital, online and offline; and the right to the program's use. The program's license of use for users does not refer to the Intellectual Property rights of the Service, the users remain solely authorized to use Service software. For any distinct uses, ILOVEPDF S.L. must authorize their exploitation, as in ceding those rights to third-parties. Therefore, the execution, reproduction, exploitation, alteration, distribution, or public communication of the totality of the copyright property of iLovePDF remain prohibited for uses distinct from those authorized by the current Agreement. In particular, it is not permitted to: make copies of the program, translate its source code, transform it, or distribute it without the precise authorization of iLovePDF. The breach of these obligations for the Users may lead to, at the discretion of iLovePDF, the relevant claims established by the relevant copyright regulations, the suspension of Service, or the termination of the Contract, as established in Clause 9.
We own all of the rights to the website and mobile app. We are the only authorized party to exploit our services. A lot of effort has gone into creating all this.
9. Intellectual and industrial property rights
The contents of this site, including the contents, brands, logos, drawings, texts, images, databases, codes, and any other material belong to iLovePDF or to third- parties who have authorized their use. In a general manner, their utilization with commercial ends, their public communication or distribution, or any other form of exploitation by any process, such as transformation or alteration, all remains prohibited. We expressly disclaim liability for consequential damages resulting from using or misusing our services.
iLovePDF & iLoveIMG are registered trademarks.
Same as the previous point. We are a registered trademark and thus can’t copy our brand identity.
iLovePDF will be capable of unilaterally and, at any point, resolving the current Contract in the following cases. a) In the event that the User breaches any of the obligations and guarantees established in this Agreement. b) If intellectual property rights or any other third-party rights are infringed upon. c) If User fails to make the timely payment of fees for the Software or the Services. d) If we are required to do so by law (for example, if providing software to a specific region becomes unlawful) e) If we choose to discontinue the Services or Software, in whole or in part, (such as if it becomes impractical for us to provide Service or our website becomes censored in a region).
The resolution of the Contract will not affect the ability of iLovePDF to claim the corresponding damages and losses. Users will be qualified to cancel their account, at any point, from their Account page or through the contact form available online.
In some scenarios we might stop offering our services.
In case of claims and complaints stemming from the current Contract, or to request information about the Service, the User will be able to contact iLovePDF through the online form.
The User will not be able to cede, subrogate, or transmit the rights contained in the current Contract to third parties without the previous written consent of iLovePDF. Same as the previous point. We are a registered trademark, you can't copy our brand identity.
This Agreement is the final and exclusive agreement to between both parties (yourself and us), and will be the only one taken into consideration.
13. Applicable legislation and jurisdiction
The current Contract has a commercial character and should be interpreted and complied with according to its terms, and, in case of the unexpected, will be regulated by Spanish law. In the steps permitted by governing laws, for the resolution of any controversies deriving from the validity, interpretation, completion, or execution of this Contract, the parties, with express resignation to any other jurisdiction to which they may correspond, expressly subject themselves to the jurisdiction and power of the judges and courts of the city of Barcelona.
This contract has to be interpreted according to its own terms. In case of dispute, it will be regulated according with the Spanish Law. Honestly, this is the last thing we’d like to happen so let’s have a good time here.